E51DEPT — FREQUENTLY ASKED QUESTIONS
Streetwear. Identity. Culture.
Welcome to E51DEPT — a Ghana-based streetwear and fashion brand built around individuality, culture, and self-expression.
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GENERAL
What is E51DEPT?
E51DEPT is a Ghana-based streetwear and fashion brand offering clothing, sneakers, fashion accessories, and other lifestyle pieces.
Our collections are built around streetwear, identity, culture, and individuality.
Where is E51DEPT based?
E51DEPT operates from Ghana and serves customers in Ghana, with international delivery available to selected destinations where applicable.
What products do you sell?
Our collections may include:
- T-shirts
- Jerseys
- Tops
- Streetwear
- Sneakers
- Fashion accessories
- Bags
- Headwear
- Fashion items
- Limited drops
- Special collections
Products and availability change regularly.
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PRODUCTS & SIZING
How do I know which size to order?
Check the available size information on the individual product page before placing your order.
If you're unsure about your size, contact us before ordering and we'll help you choose where possible.
WhatsApp: +233 20 224 4050
What if I order the wrong size?
If the item qualifies for an exchange, you may request a size exchange subject to availability.
The item must generally be unworn, unused, unwashed, unaltered, and in its original condition.
Customers are responsible for the shipping costs associated with returning the original item and receiving the replacement.
How do I choose the right sneaker size?
Check the sizing information provided on the individual sneaker product page.
If you're unsure, contact E51DEPT before ordering so we can assist where possible.
Can sneakers be returned or exchanged?
Eligible sneakers may be returned or exchanged in accordance with our Return, Refund & Exchange Policy.
Sneakers must generally be unworn, unused, and in their original condition, including the original packaging where applicable.
Do not wear sneakers outdoors if you think you may need to return or exchange them.
Can fashion accessories be returned?
Eligible fashion accessories may be returned or exchanged subject to our Return, Refund & Exchange Policy.
Certain items may be excluded from returns depending on their nature, condition, hygiene considerations, customization, or whether they were specifically marked as final sale.
Are your products exactly the same as they appear in the pictures?
We make every effort to represent our products accurately.
However, colors may appear slightly different depending on lighting, photography, and your device or screen settings.
Minor differences between production batches may also occur.
Will sold-out products be restocked?
Some products may be restocked while others may be limited releases.
Follow E51DEPT on our social platforms or contact us directly for information about upcoming restocks.
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ORDERS
How do I place an order?
Select the product, size, color, or variant you want, add it to your cart, and proceed through checkout.
If you experience any issues with checkout, contact us on WhatsApp for assistance.
WhatsApp: +233 20 224 4050
Can I order through WhatsApp?
Yes. If online checkout is unavailable or you're experiencing difficulties, contact us through WhatsApp for order assistance.
WhatsApp: +233 20 224 4050
Can I change my order after placing it?
Contact us as soon as possible.
Once an order has entered processing, been packaged, or been handed to a delivery partner, changes may no longer be possible.
Can I cancel my order?
Contact E51DEPT as soon as possible if you want to cancel an order.
Cancellation requests are not guaranteed once processing or fulfillment has started.
Why was my order cancelled?
An order may be cancelled because of:
- Product unavailability
- Payment issues
- Incorrect information
- Suspicious or fraudulent activity
- Website or pricing errors
- Delivery limitations
- Other circumstances affecting fulfillment
If a successfully paid order is cancelled by E51DEPT, any eligible refund will be handled through the applicable payment method.
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PAYMENTS
What payment methods do you accept?
Available payment methods are displayed during checkout and may change from time to time.
When is my order confirmed?
Your order is considered confirmed once E51DEPT has successfully received and verified the order and payment where applicable.
Is it safe to pay for my order?
Payments are processed through the payment methods and third-party payment providers made available by E51DEPT.
E51DEPT does not normally require customers to provide sensitive security information such as passwords, PINs, authentication codes, or full card details through WhatsApp or social media.
Someone contacted me asking for payment. How do I know if it's E51DEPT?
If you are unsure about a payment request, do not send money until you verify it with us.
WhatsApp: +233 20 224 4050
Email: yoyoogh5@gmail.com
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SHIPPING & DELIVERY
Do you deliver?
Yes. E51DEPT offers delivery within Ghana and may offer international delivery to selected destinations.
How much is delivery?
Delivery charges depend on factors such as destination, courier, order size, product type, and delivery method.
Customers are responsible for applicable delivery/shipping charges unless E51DEPT expressly states otherwise.
How long does delivery take?
Delivery times can vary depending on your location, courier, product availability, order volume, weekends, holidays, and other circumstances.
Any delivery timeframe displayed or communicated by E51DEPT should be treated as an estimate unless expressly stated otherwise.
Do you offer same-day delivery?
Same-day delivery may be available in certain circumstances and locations, depending on courier availability and the time the order is placed.
Contact us before ordering if you need urgent delivery.
Will I receive a tracking number?
Tracking information may be provided where the selected delivery service supports tracking.
What happens if I miss my delivery?
If a delivery attempt fails because you are unavailable or cannot be reached, the courier may attempt another delivery or return the package.
Additional delivery charges may apply.
What if I entered the wrong address?
Contact us immediately.
If the order has not yet been dispatched, we may be able to update the information.
If the package has already been dispatched, changing the address may not be possible and additional delivery charges may apply.
What if my package is lost?
Contact E51DEPT as soon as possible.
We will review the shipment and, where applicable, work with the delivery provider to investigate the issue.
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RETURNS, REFUNDS & EXCHANGES
What is your return period?
E51DEPT generally accepts eligible returns within 30 days of receiving your order.
What condition must an item be in to qualify for a return?
The item should generally be:
- Unworn
- Unused
- Unwashed
- Unaltered
- In its original condition
- With original tags where applicable
- In original packaging where applicable
- Accompanied by proof of purchase
For sneakers, the shoes should not have been worn outdoors and should be returned with the original sneaker box or packaging where applicable.
How do I request a return?
Contact us before sending anything back.
Email: yoyoogh5@gmail.com
WhatsApp: +233 20 224 4050
We will provide instructions if your return is eligible.
Who pays for return shipping?
The customer does.
Customers are responsible for the cost of sending the item back to E51DEPT.
Customers are also responsible for applicable shipping costs associated with receiving a replacement item.
Do you provide free return shipping?
No. E51DEPT does not generally provide free return shipping.
Will my original delivery fee be refunded?
Original shipping/delivery charges are generally non-refundable unless required by applicable law or expressly agreed by E51DEPT.
Can I exchange an item?
Yes, eligible items may be exchanged subject to our Return, Refund & Exchange Policy and product availability.
What if the item I want to exchange for is sold out?
If the requested replacement is unavailable, E51DEPT may offer another appropriate solution depending on the circumstances.
What if I received the wrong item?
Contact us as soon as possible.
Please provide your order information and photographs showing the item you received.
What if my item arrived damaged or defective?
Contact us as soon as possible and provide photographs or videos showing the issue.
We'll review the situation and determine the appropriate remedy under our applicable policies and legal obligations.
Are sale items returnable?
Sale, clearance, promotional, or specially marked products may have different return conditions and may be final sale unless otherwise stated.
How long do refunds take?
Once an eligible return has been approved and processed, refunds are generally issued within 10 business days.
Your bank or payment provider may require additional time before the funds appear in your account.
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SNEAKERS
Are E51DEPT sneakers authentic?
Product authenticity information will be provided where relevant to the specific product.
Customers should review the individual product description or contact E51DEPT before purchasing if they have questions about a particular sneaker.
Do sneakers come with their original box?
Where applicable, sneaker packaging will be specified in the product description.
Packaging may vary depending on the product and supplier.
Can I return sneakers after wearing them?
Generally, no.
Sneakers must be returned in the condition required by our Return, Refund & Exchange Policy. Wearing sneakers outdoors may make them ineligible for return or exchange.
What if my sneakers arrive damaged?
Contact us immediately and provide clear photographs or videos of the issue.
We'll review the condition of the sneakers and determine the appropriate next step.
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FASHION ACCESSORIES
What fashion accessories do you sell?
Our accessories may include items such as:
- Bags
- Caps and headwear
- Sunglasses
- Jewelry
- Belts
- Wallets
- Small fashion accessories
- Other streetwear accessories
Available products may change from collection to collection.
Are accessories eligible for returns?
Eligibility depends on the specific product and its condition.
Items must generally be unused and in their original condition and packaging where applicable.
Some accessories may be final sale or excluded from returns depending on their nature.
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PREORDERS & LIMITED DROPS
Do you accept preorders?
Some products may be offered as preorders.
When a product is available for preorder, the expected fulfillment information will be communicated on the product page or through our customer service channels.
Are limited drops guaranteed to be restocked?
No.
Some E51DEPT releases may be produced in limited quantities and may not return once sold out.
Why do some products sell out quickly?
Certain E51DEPT drops are released in limited quantities. Once available stock is sold, the product or specific size may become unavailable.
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WHOLESALE & BULK ORDERS
Do you offer wholesale?
Yes. E51DEPT may accommodate wholesale and bulk orders depending on product availability.
Contact us directly for wholesale inquiries.
WhatsApp: +233 20 224 4050
Email: yoyoogh5@gmail.com
Can I buy multiple pieces at once?
Yes. Bulk orders can be discussed directly with E51DEPT.
Pricing, minimum quantities, availability, and delivery arrangements may differ from standard retail orders.
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INTERNATIONAL ORDERS
Do you ship outside Ghana?
International shipping may be available to selected destinations.
Contact us if your country is not shown during checkout.
Who pays customs and import charges?
International customers are responsible for applicable customs duties, import taxes, clearance fees, and local charges imposed by the destination country or carrier.
Can customs delay my order?
Yes. Customs processing is outside E51DEPT's direct control and may affect delivery times.
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CUSTOMER SUPPORT
How can I contact E51DEPT?
WhatsApp: +233 20 224 4050
Email: yoyoogh5@gmail.com
What can I contact you about?
You can contact us regarding:
- Orders
- Product availability
- Sizing
- Sneakers
- Fashion accessories
- Payments
- Checkout problems
- Delivery
- Returns
- Exchanges
- Refunds
- Damaged or incorrect orders
- Wholesale
- General product questions
How quickly will you respond?
Response times may vary depending on order volume, business hours, weekends, holidays, and the nature of your request.
For order-related issues, please include your order number where available.
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WEBSITE & CHECKOUT
Why isn't checkout working?
Our website and checkout system may occasionally undergo maintenance, updates, or technical issues.
If you're unable to complete your order online, contact us on WhatsApp and we'll help you get your order sorted.
WhatsApp: +233 20 224 4050
Is the price on the website the final price?
The product price displayed at checkout is the applicable product price at the time of purchase, subject to any applicable delivery charges, taxes, duties, promotions, or other charges disclosed during checkout.
Why did the price of a product change?
E51DEPT may change prices based on stock, production costs, promotions, new collections, market conditions, or other business considerations.
Price changes do not retroactively change the agreed price of a successfully completed order.
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PROMOTIONS & REFERRALS
Does E51DEPT run promotions?
Yes. E51DEPT may run discounts, giveaways, referral campaigns, limited releases, and other promotional activities.
Each promotion may have its own rules.
Can I combine multiple discounts?
Only where E51DEPT expressly allows it.
Can I create multiple accounts to receive promotional benefits?
No. Attempts to manipulate promotions, referral campaigns, giveaways, or other offers may result in disqualification or cancellation of the benefit.
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SAFETY & SECURITY
Will E51DEPT ask for my password or PIN?
No.
Never send your password, PIN, authentication code, or other sensitive security credentials to someone claiming to represent E51DEPT.
What should I do if I receive a suspicious message claiming to be E51DEPT?
Do not send payment or sensitive information.
Verify the request directly with us:
WhatsApp: +233 20 224 4050
Email: yoyoogh5@gmail.com
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STILL HAVE QUESTIONS?
If your question isn't answered here, we're happy to help.
E51DEPT
WhatsApp: +233 20 224 4050
Email: yoyoogh5@gmail.com
Streetwear. Identity. Culture.
© 2026 E51DEPT. All rights reserved.