TERMS OF SERVICE
E51DEPT
Effective Date: September 8, 2026
Last Updated: September 8, 2026
Welcome to E51DEPT.
These Terms of Service ("Terms", "Terms of Service" or "Agreement") govern your access to and use of the E51DEPT website, online store, checkout, social-media shopping channels, customer-service channels and any other services operated or provided by E51DEPT (collectively, the "Services").
By accessing our website, placing an order, creating an account, completing a purchase, contacting us through our official channels, or otherwise using our Services, you acknowledge that you have read, understood and agreed to these Terms.
If you do not agree with these Terms, please do not use our Services or place an order.
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1. ABOUT E51DEPT
E51DEPT is a Ghana-based fashion and streetwear brand offering selected clothing, jerseys, T-shirts, sneakers, fashion accessories and related products.
E51DEPT may source products from local and international suppliers and may introduce, discontinue, modify or replace products, collections and designs from time to time.
The E51DEPT brand, visual identity, creative direction, product presentation and associated creative materials are part of the identity of the business.
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2. ACCEPTANCE OF THESE TERMS
By using the Services, you confirm that:
- You are legally capable of entering into a binding agreement.
- The information you provide to E51DEPT is accurate and current.
- You will use the Services lawfully.
- You will not use the Services for fraudulent, abusive or unlawful purposes.
- You will comply with these Terms and any additional terms displayed during checkout or communicated in connection with a particular product or service.
If you are purchasing on behalf of another person or organisation, you confirm that you have authority to do so.
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3. CHANGES TO THESE TERMS
E51DEPT may update these Terms from time to time to reflect changes to our business, products, website, payment systems, delivery arrangements, legal requirements or other circumstances.
The updated version will be published on the website with a revised "Last Updated" date.
Changes will not remove or restrict mandatory consumer rights that apply to transactions already completed.
Your continued use of the Services after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by law.
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4. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, measurements, colours, prices and other information displayed on our website are accurate.
However:
- Colours may appear differently depending on your device or screen.
- Product photography may differ slightly from the physical product.
- Minor manufacturing variations may occur.
- Measurements may have reasonable tolerances.
- Product availability may change without notice.
- Certain products may have limited quantities.
E51DEPT does not guarantee that every product image, colour representation, measurement or description will be completely identical to the physical product.
Nothing in this section limits a customer's rights where a product is materially different from its description or otherwise defective under applicable law.
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5. PRODUCT AVAILABILITY
All products are subject to availability.
E51DEPT may limit the quantity of a particular product that a customer may purchase.
If an item becomes unavailable after an order has been placed, E51DEPT may contact the customer to discuss an alternative product, replacement or applicable refund.
Where E51DEPT cannot fulfil a paid order, the customer will receive the remedy required by applicable law.
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6. PRICES
Prices displayed on E51DEPT's website are the prices applicable to the products at the time of purchase unless otherwise stated.
Prices may change without prior notice.
A price change will not affect an order that has already been accepted and paid for, except where correction is required because of an obvious pricing or technical error or where otherwise permitted by law.
Where applicable, delivery charges, taxes, fees or other costs will be displayed or communicated to the customer before completion of the transaction.
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7. WHOLESALE AND BULK ORDERS
E51DEPT may offer wholesale or bulk purchasing options from time to time.
Wholesale pricing, minimum quantities and other wholesale conditions may differ from retail pricing and will be communicated separately.
Unless expressly agreed otherwise in writing:
- Retail pricing does not automatically apply to wholesale purchases.
- Wholesale orders may be subject to different fulfilment timelines.
- Wholesale orders may be subject to different payment arrangements.
- Wholesale orders may be subject to separate commercial terms.
A wholesale customer may not represent themselves as an authorised E51DEPT distributor, agent or representative unless expressly authorised by E51DEPT.
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8. ORDERING
Customers may place orders through E51DEPT's website, online checkout or other official ordering channels made available by E51DEPT.
When placing an order, you are responsible for ensuring that:
- The selected product is correct.
- The selected size is correct.
- The selected colour or variant is correct.
- The quantity is correct.
- Your name and contact information are correct.
- Your delivery information is accurate.
- Your payment information is accurate.
Before completing an electronic transaction, customers should review their order carefully and correct any errors.
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9. ORDER ACCEPTANCE
Submitting an order does not necessarily mean that E51DEPT has accepted the order.
E51DEPT may decline or cancel an order where reasonably necessary, including where:
- A product is unavailable.
- There is an obvious pricing or listing error.
- Payment cannot be verified.
- Fraudulent or suspicious activity is detected.
- The requested delivery cannot reasonably be completed.
- Information supplied by the customer is materially inaccurate.
- The order exceeds applicable quantity limits.
If E51DEPT cancels a paid order, the applicable refund will be processed in accordance with these Terms and applicable law.
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10. PAYMENT
E51DEPT may provide one or more payment methods through its website or checkout system.
Available payment methods may include electronic payment methods, mobile money, card payments, bank-related payment methods or other payment options made available by E51DEPT or its payment providers.
Payment information may be processed by third-party payment service providers.
E51DEPT does not intentionally request or store sensitive payment credentials such as your full card security information outside the systems used by the relevant payment provider.
Customers must ensure that payment information supplied during checkout is accurate and that they are authorised to use the selected payment method.
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11. PAYMENT SECURITY
E51DEPT takes reasonable steps to use secure payment and transaction systems.
However, no electronic transmission or online system can be guaranteed to be completely secure.
E51DEPT will not ask customers to disclose passwords, PINs, one-time passwords or other confidential security credentials through unofficial channels.
Customers should immediately contact E51DEPT if they believe that someone has attempted to impersonate E51DEPT or obtain their confidential payment information.
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12. DELIVERY
E51DEPT may deliver orders through third-party courier, logistics or delivery providers.
Delivery timelines may vary depending on:
- Customer location.
- Product availability.
- Order volume.
- Courier availability.
- Weather.
- Public holidays.
- Customs or border processes.
- Other circumstances outside E51DEPT's reasonable control.
Any estimated delivery period provided by E51DEPT is an estimate unless expressly stated otherwise.
Customers are responsible for providing accurate delivery information and being reasonably available to receive their order.
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13. DELIVERY ATTEMPTS
If a courier attempts delivery and the customer is unavailable, provides an incorrect address or otherwise prevents successful delivery, additional delivery arrangements or charges may apply where permitted.
E51DEPT may contact the customer to arrange another delivery attempt.
Repeated unsuccessful delivery attempts may result in an order being returned to E51DEPT or the relevant logistics provider.
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14. INTERNATIONAL ORDERS
Where E51DEPT offers international delivery, additional costs or requirements may apply.
These may include:
- International shipping fees.
- Customs charges.
- Import duties.
- Taxes.
- Clearance charges.
- Destination-country requirements.
Unless expressly stated otherwise, such charges are the customer's responsibility.
E51DEPT cannot guarantee that every product can be legally imported into every country.
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15. INSPECTION OF ORDERS
Customers should inspect their order as soon as reasonably possible after delivery.
If an item appears damaged, incorrect or materially different from what was ordered, the customer should contact E51DEPT promptly and provide relevant photographs or other evidence.
This does not remove any statutory rights that may apply.
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16. RETURNS, EXCHANGES AND REFUNDS
Returns, exchanges and refunds are governed by E51DEPT's separate Refund, Returns & Exchanges Policy, which forms part of these Terms.
Customers should review that policy before placing an order.
The policy explains:
- Eligible returns.
- Size exchanges.
- Damaged or defective products.
- Wrong items.
- Refund procedures.
- Return shipping.
- Store credit.
- Sale and promotional products.
- Other applicable conditions.
Where applicable law provides a consumer right that conflicts with a provision of the Returns Policy, the mandatory legal right will prevail.
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17. CANCELLATION RIGHTS
For electronic transactions, customers may have statutory cancellation rights under Ghanaian law.
E51DEPT will comply with applicable cancellation and consumer-protection requirements.
Customers wishing to cancel an order should contact E51DEPT as soon as possible.
An order that has already been dispatched may need to be handled through the applicable return or cancellation procedure.
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18. CUSTOMER ACCOUNTS
If E51DEPT allows customers to create accounts, customers are responsible for keeping their login credentials confidential.
You are responsible for activity conducted through your account unless you have promptly notified E51DEPT of unauthorised access.
You agree not to:
- Share your account credentials irresponsibly.
- Use another person's account without permission.
- Create accounts using false information.
- Attempt to gain unauthorised access to another account.
- Circumvent security measures.
E51DEPT may suspend or terminate accounts involved in fraudulent, abusive or unlawful activity, subject to applicable law.
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19. CUSTOMER COMMUNICATION
By placing an order, you agree that E51DEPT may contact you regarding:
- Order confirmation.
- Payment.
- Delivery.
- Returns or exchanges.
- Customer-service matters.
- Changes affecting your transaction.
Marketing communications will be handled in accordance with applicable privacy and data-protection requirements.
Customers may exercise applicable rights concerning direct marketing and personal-data processing.
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20. WHATSAPP AND CUSTOMER SUPPORT
E51DEPT may use WhatsApp and other communication channels to provide customer support.
Official WhatsApp customer-service number:
+233 20 224 4050
Customers should exercise caution with individuals claiming to represent E51DEPT through unauthorised numbers or accounts.
E51DEPT will not request confidential payment credentials such as your mobile-money PIN, banking password or one-time password.
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21. THIRD-PARTY SERVICES
E51DEPT may rely on third-party providers for services including:
- Payment processing.
- Website hosting.
- Website technology.
- Analytics.
- Delivery and logistics.
- Communications.
- Marketing.
- Customer support.
Third-party services may have their own terms and privacy policies.
E51DEPT is not responsible for the independent policies or systems of third parties, except to the extent responsibility cannot legally be excluded.
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22. WEBSITE USE
You agree not to use the E51DEPT website or Services to:
- Commit fraud.
- Engage in unlawful activity.
- Attempt to gain unauthorised access to our systems.
- Introduce malware, viruses or harmful code.
- Interfere with website functionality.
- Scrape or copy substantial amounts of website content without permission.
- Impersonate E51DEPT or its representatives.
- Use automated systems to abuse the website.
- Circumvent checkout, pricing or security systems.
- Attempt to obtain products through fraudulent payment methods.
E51DEPT may restrict or terminate access to the Services where necessary to protect the business, customers, systems or other users.
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23. INTELLECTUAL PROPERTY
Unless otherwise stated, all intellectual property appearing on the E51DEPT website and official platforms belongs to E51DEPT or its respective licensors.
This may include:
- E51DEPT name and branding.
- Logos.
- Graphics.
- Product photography.
- Website design.
- Written content.
- Marketing materials.
- Videos.
- Original artwork.
- Promotional campaigns.
- Brand concepts.
- Other original creative materials.
You may not reproduce, modify, distribute, sell, publish, commercially exploit or create derivative works from E51DEPT intellectual property without prior written permission.
Nothing in these Terms transfers ownership of E51DEPT intellectual property to a customer.
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24. USER-GENERATED CONTENT
If customers submit reviews, photographs, videos, testimonials, comments or other content to E51DEPT, they retain ownership of their content unless otherwise agreed.
However, by voluntarily submitting content to E51DEPT, you grant E51DEPT a non-exclusive, royalty-free, worldwide licence to use, reproduce, display and publish that content for legitimate business, marketing and promotional purposes, subject to applicable law.
You confirm that:
- You have the necessary rights to submit the content.
- The content does not unlawfully infringe another person's rights.
- The content is not fraudulent or deliberately misleading.
- You have any required consent from identifiable individuals appearing in the content.
E51DEPT may remove submitted content that is unlawful, offensive, misleading, fraudulent or otherwise inappropriate.
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25. REVIEWS AND FEEDBACK
Customers may provide honest reviews and feedback about E51DEPT products and services.
Reviews must not:
- Contain knowingly false information.
- Impersonate another person.
- Contain unlawful threats.
- Include another person's private information without permission.
- Contain malicious software.
- Be submitted solely to manipulate ratings or reputation.
E51DEPT may moderate or remove reviews that violate these standards.
E51DEPT does not guarantee that all reviews published on its platforms represent the views of E51DEPT.
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26. PROMOTIONS AND DISCOUNTS
E51DEPT may occasionally offer:
- Discount codes.
- Promotional campaigns.
- Referral programmes.
- Limited-time offers.
- Giveaways.
- Product bundles.
- Free-product promotions.
Promotions may have additional terms communicated at the time of the promotion.
Unless expressly stated otherwise:
- Promotions cannot be combined.
- Promotional codes cannot be exchanged for cash.
- Promotions are subject to availability.
- E51DEPT may correct obvious errors in promotional terms.
Nothing in promotional terms removes mandatory consumer rights.
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27. REFERRAL AND COMMUNITY PROGRAMMES
Where E51DEPT operates referral or community programmes, eligibility, qualifying purchases, rewards and deadlines will be communicated with the relevant campaign.
E51DEPT may disqualify fraudulent or manipulated entries, including artificial referrals, fake accounts or transactions created primarily to exploit a promotion.
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28. PROHIBITED COMMERCIAL USE
Unless expressly authorised by E51DEPT, customers may not:
- Resell E51DEPT products while falsely representing themselves as E51DEPT.
- Use E51DEPT branding to create an impression of official affiliation.
- Register domains, social accounts or business names designed to impersonate E51DEPT.
- Copy E51DEPT's website or marketing materials for commercial use.
- Use E51DEPT images for unauthorised commercial advertising.
Legitimate resale of lawfully purchased products is subject to applicable law and does not automatically create an agency, partnership or official relationship with E51DEPT.
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29. ACCURACY OF INFORMATION
E51DEPT makes reasonable efforts to keep information on the website accurate and current.
However, occasional errors may occur.
These may include errors concerning:
- Product descriptions.
- Availability.
- Pricing.
- Promotions.
- Delivery estimates.
- Images.
- Technical information.
Where a material error affects an order, E51DEPT may contact the customer to provide an appropriate resolution.
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30. DISCLAIMER
To the maximum extent permitted by applicable law, the E51DEPT website and Services are provided on an "as available" basis.
E51DEPT does not guarantee that:
- The website will always be available.
- The website will always be error-free.
- Every product will always be available.
- Website content will never contain technical errors.
- Access will always be uninterrupted.
- Third-party services will always function without interruption.
Nothing in these Terms excludes a legal guarantee, warranty or consumer right that cannot lawfully be excluded.
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31. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, E51DEPT will not be liable for indirect, incidental, special or consequential losses arising from your use of the website or Services.
This may include losses resulting from:
- Website interruptions.
- Third-party delivery delays.
- Third-party payment-system failures.
- Unauthorised access caused by circumstances outside E51DEPT's reasonable control.
- Customer-provided incorrect information.
- Events beyond E51DEPT's reasonable control.
Nothing in these Terms limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited.
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32. EVENTS BEYOND OUR CONTROL
E51DEPT will not be responsible for delay or failure caused by circumstances reasonably beyond our control.
These may include:
- Natural disasters.
- Floods.
- Fires.
- Epidemics or pandemics.
- War.
- Civil unrest.
- Government action.
- Border closures.
- Strikes.
- Major transportation disruption.
- Power or telecommunications failures.
- Cybersecurity incidents affecting third-party infrastructure.
- Payment-provider failures.
- Courier disruptions.
- Other force-majeure events.
Where possible, E51DEPT will communicate significant delays and take reasonable steps to resume performance.
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33. PRIVACY AND PERSONAL DATA
E51DEPT may collect and process personal information necessary to operate the Services and fulfil customer orders.
This may include information such as:
- Name.
- Telephone number.
- Email address.
- Delivery information.
- Order information.
- Payment-related transaction information.
- Customer-service communications.
Personal data will be handled in accordance with applicable Ghanaian data-protection law and E51DEPT's Privacy Policy.
The Data Protection Act, 2012 (Act 843) establishes Ghana's framework governing the processing and protection of personal data, and the Data Protection Commission oversees compliance with the Act. (DPC)
E51DEPT may use customer information for legitimate purposes including:
- Processing orders.
- Processing payments.
- Delivering products.
- Providing customer support.
- Managing returns and refunds.
- Preventing fraud.
- Improving our Services.
- Meeting legal obligations.
- Sending marketing communications where legally permitted.
Customers may have rights relating to their personal data, including rights concerning access and direct marketing, subject to applicable law. (DPC)
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34. COOKIES AND TECHNOLOGIES
The E51DEPT website may use cookies and similar technologies to:
- Keep the website functioning.
- Remember preferences.
- Understand website usage.
- Improve user experience.
- Support analytics.
- Support marketing where applicable.
Additional information will be provided in E51DEPT's Privacy and Cookie Policy where applicable.
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35. ELECTRONIC CONTRACTING
Orders placed through E51DEPT's website or other electronic channels may constitute electronic transactions.
The Electronic Transactions Act, 2008 (Act 772) requires electronic suppliers to provide consumers with relevant information concerning the supplier, products, pricing, payment, delivery, contractual terms, returns/refunds, privacy and consumer rights.
E51DEPT intends to provide customers with the information necessary to understand and complete electronic transactions.
Customers should retain their order confirmations, receipts and other transaction records.
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36. ELECTRONIC COMMUNICATIONS
When you use E51DEPT's website, place an order or communicate with us electronically, you consent to receiving electronic communications concerning your transaction.
These communications may include:
- Order confirmations.
- Receipts.
- Delivery notifications.
- Customer-service responses.
- Return and refund updates.
- Important service announcements.
Electronic records may be used as evidence of transactions to the extent permitted by law.
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37. DISPUTE RESOLUTION
If you have a complaint or dispute concerning an order, we encourage you to contact E51DEPT first so that we can attempt to resolve the matter promptly.
WhatsApp: +233 20 224 4050
Please provide your order number and relevant details.
Where a dispute cannot be resolved directly, the parties may pursue any available dispute-resolution mechanism or legal remedy available under applicable Ghanaian law.
Nothing in this section prevents a consumer from exercising a statutory right or making a complaint to a competent regulatory authority.
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38. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Ghana, except where applicable law requires otherwise.
Any dispute concerning these Terms or an E51DEPT transaction shall be subject to the jurisdiction of the competent courts or other legally authorised dispute-resolution bodies in Ghana, subject to applicable consumer rights.
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39. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it lawful and enforceable where possible.
The remaining provisions will continue in effect.
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40. NO WAIVER
If E51DEPT does not immediately enforce a provision of these Terms, this does not mean that E51DEPT has permanently waived its right to enforce that provision later.
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41. ASSIGNMENT
Customers may not transfer their rights or obligations under these Terms without E51DEPT's prior written consent where such consent is legally required.
E51DEPT may transfer or assign its rights and obligations in connection with a business restructuring, merger, acquisition, sale of assets or similar transaction, subject to applicable law.
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42. ENTIRE AGREEMENT
These Terms, together with E51DEPT's:
- Refund, Returns & Exchanges Policy;
- Privacy Policy;
- Cookie Policy, where applicable;
- Shipping/Delivery Policy, where applicable; and
- Any additional terms presented during checkout,
constitute the applicable agreement governing your use of the Services and purchase of E51DEPT products, except where a separate written agreement expressly applies.
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43. CONTACT INFORMATION
For questions, complaints, order support, returns, exchanges or other customer-service matters:
E51DEPT
WhatsApp: +233 20 224 4050
Customers should include their order number when contacting E51DEPT regarding an existing order.
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44. CUSTOMER ACKNOWLEDGEMENT
By using the E51DEPT website or completing an order, you acknowledge that:
- You have had an opportunity to review these Terms.
- You understand the terms applicable to your purchase.
- You have reviewed the product information before ordering.
- You have reviewed the applicable return and refund provisions.
- You have provided accurate information.
- You agree to comply with these Terms.
E51DEPT — STREETWEAR. CULTURE. IDENTITY.