E51DEPT — SHIPPING & DELIVERY POLICY
Last Updated: September 8, 2026
E51DEPT
Streetwear. Identity. Culture.
E51DEPT is a Ghana-based streetwear and fashion brand offering clothing, sneakers, fashion accessories, and other selected fashion pieces.
This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through E51DEPT.
By placing an order with E51DEPT, you acknowledge and agree to the shipping and delivery terms below, together with our Terms of Service and Return, Refund & Exchange Policy.
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1. WHERE WE DELIVER
E51DEPT primarily delivers within Ghana.
International delivery may also be available to selected countries and destinations depending on courier availability, product restrictions, and our ability to provide reliable service to the destination.
If your destination is not available at checkout, contact us to confirm whether delivery can be arranged.
WhatsApp: +233 20 224 4050
Email: yoyoogh5@gmail.com
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2. SHIPPING COSTS
The customer is responsible for applicable shipping and delivery costs unless E51DEPT expressly states otherwise.
Shipping charges may depend on:
- Delivery location
- Distance
- Courier or delivery provider
- Package size and weight
- Number of items
- Product type
- Delivery method
- International destination
- Special delivery requirements
The applicable shipping charge should be reviewed before completing your order.
Where transport, taxes, or other applicable charges are presented at checkout, customers are responsible for reviewing those charges before completing the transaction.
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3. ORDER PROCESSING
Orders are processed after successful payment and order confirmation.
Processing time is separate from delivery time.
Processing may take longer during:
- New product launches
- Limited drops
- Promotions
- High-demand periods
- Public holidays
- Weekends
- Large or wholesale orders
- Preorder periods
- Stock verification
- Unexpected operational circumstances
An order is not considered dispatched simply because payment has been completed.
E51DEPT may need to verify product availability and customer delivery information before dispatch.
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4. DELIVERY ESTIMATES
E51DEPT aims to process and dispatch confirmed orders as quickly as possible.
Ghana Deliveries
- Accra & Tema: approximately 1–3 business days after order confirmation.
- Other locations within Ghana: approximately 2–5 business days after order confirmation.
- Same-day delivery: may be available in selected locations depending on courier availability and the time the order is placed. Customers should contact E51DEPT before ordering to confirm same-day availability.
International Deliveries
International orders generally take approximately 5–14 business days after dispatch, depending on the destination, courier service, customs processing, and other factors outside E51DEPT's direct control.
Delivery timeframes are estimates and are not guaranteed unless E51DEPT expressly confirms a guaranteed delivery date or timeframe for a particular order.
Delivery times may be affected by weekends, public holidays, courier delays, high order volumes, product availability, incorrect delivery information, weather conditions, customs processing, or other circumstances beyond E51DEPT's reasonable control.
Where a specific delivery timeframe is provided on a product page, during checkout, or directly by E51DEPT, that timeframe will apply to the relevant order where applicable.
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5. SAME-DAY & EXPRESS DELIVERY
Same-day or express delivery may be available for certain locations and orders.
Availability may depend on:
- Order time
- Product availability
- Customer location
- Courier availability
- Payment confirmation
- Delivery capacity
Same-day or express delivery is not guaranteed unless E51DEPT expressly confirms it for the specific order.
Additional charges may apply.
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6. DELIVERY INFORMATION
Customers are responsible for providing accurate delivery information, including:
- Full name
- Active phone number
- WhatsApp number where applicable
- Email address
- Delivery address
- Digital address where applicable
- Relevant landmark
- Apartment, building, office, or house details
- Any other information reasonably required for successful delivery
E51DEPT is not responsible for delays, failed deliveries, additional delivery charges, or returned packages caused by incorrect, incomplete, or misleading information supplied by the customer.
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7. PHONE & WHATSAPP AVAILABILITY
Customers should remain reachable through the phone number provided with their order during the expected delivery period.
Where a courier or E51DEPT delivery representative needs additional directions or confirmation, failure to respond may delay delivery.
Customers should ensure that their phone is active and accessible.
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8. FAILED DELIVERY ATTEMPTS
A delivery may be considered unsuccessful if the customer:
- Is unavailable;
- Cannot be reached;
- Provides an incorrect phone number;
- Provides an incorrect or incomplete address;
- Refuses the delivery;
- Fails to respond to the courier;
- Provides insufficient directions;
- Requests delivery to an inaccessible location; or
- Otherwise prevents reasonable completion of delivery.
If another delivery attempt is possible, additional delivery charges may apply.
If the package is returned to E51DEPT, the customer may be responsible for the applicable costs of arranging another delivery.
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9. ADDRESS CHANGES
Customers should contact E51DEPT immediately if they need to change their delivery address.
We may be able to update the address if the order has not yet been dispatched.
Once an order has been handed to a courier or delivery provider, an address change may not be possible.
Any additional charges resulting from an approved address change may be the customer's responsibility.
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10. TRACKING
Where the selected courier or delivery service provides tracking, E51DEPT may provide the applicable tracking information to the customer.
Tracking availability depends on the delivery provider and service selected.
Tracking information may take time to become active after dispatch.
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11. DELIVERY CONFIRMATION
A package may be considered delivered when the applicable courier or delivery provider confirms delivery to the address or recipient associated with the order.
Customers should inspect their package promptly after receiving it.
If there is an issue with the order, contact E51DEPT as soon as reasonably possible.
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12. DAMAGED PACKAGES
Customers should inspect packages when received.
If the outer packaging appears significantly damaged, customers should document the condition where possible and contact E51DEPT promptly.
If the product itself is damaged, defective, or materially different from what was ordered, contact us with:
- Order number
- Description of the issue
- Clear photographs
- Video where useful
- Photographs of the packaging where relevant
The matter will be reviewed under our Return, Refund & Exchange Policy.
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13. LOST OR MISSING PACKAGES
If you believe your package has been lost or is missing, contact E51DEPT as soon as possible.
We may contact or work with the relevant courier or delivery provider to investigate.
Customers may be asked to confirm their delivery information and provide any information necessary to assist with the investigation.
E51DEPT will handle confirmed delivery issues in accordance with the applicable circumstances, courier terms, our policies, and applicable law.
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14. WRONG ITEM OR MISSING ITEM
If you receive an item that is different from what you ordered or an item is missing from your package, contact us as soon as possible.
Please provide:
- Order number
- Description of the missing or incorrect item
- Photographs of the package and contents
- Any other information requested by E51DEPT
Do not use, alter, wash, or wear an incorrectly supplied item if you intend to request a return or exchange.
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15. SNEAKER DELIVERIES
Sneakers should be inspected immediately upon delivery.
Where original sneaker boxes or packaging are supplied, customers should retain them until they are satisfied with the product.
If you believe you may need to return or exchange sneakers, do not wear them outdoors.
Outdoor wear, damage, dirt, alteration, or loss of original packaging may affect return or exchange eligibility, subject to applicable law.
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16. CLOTHING & APPAREL DELIVERIES
This includes products such as:
- T-shirts
- Jerseys
- Tops
- Streetwear
- Other apparel
Customers should inspect apparel upon delivery and ensure the correct size, color, and product were received before wearing or washing the item.
Worn, washed, altered, or damaged items may not qualify for return or exchange except where required by applicable law.
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17. FASHION ACCESSORIES
E51DEPT may offer fashion accessories including items such as:
- Bags
- Headwear
- Sunglasses
- Jewelry
- Belts
- Wallets
- Other fashion accessories
Customers should inspect accessories upon delivery.
Return eligibility depends on the specific product, its condition, and the applicable Return, Refund & Exchange Policy.
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18. RETURNS & EXCHANGES
Shipping arrangements for returns and exchanges are governed by the E51DEPT Return, Refund & Exchange Policy.
Generally:
- Customers pay the cost of sending a return to E51DEPT.
- Customers pay applicable shipping costs for replacement items.
- Original shipping charges are generally non-refundable.
- E51DEPT does not generally provide free return shipping.
- Items must meet the applicable return/exchange conditions.
Customers must contact E51DEPT and receive return instructions before sending an item back.
Email: yoyoogh5@gmail.com
WhatsApp: +233 20 224 4050
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19. CUSTOMER-PAID SHIPPING
Unless a promotion or written agreement states otherwise, customers are responsible for applicable shipping costs.
This includes, where applicable:
1. Shipping or delivery charges for receiving the original order;
2. Return shipping charges;
3. Shipping charges for receiving an exchanged or replacement product;
4. Additional delivery charges caused by failed delivery;
5. Re-delivery charges;
6. Address-change charges;
7. International customs, duties, taxes, or clearance charges where applicable.
E51DEPT will not generally reimburse shipping costs unless required by applicable law or expressly agreed in writing.
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20. INTERNATIONAL SHIPPING
International delivery may be available to selected destinations.
International customers acknowledge that delivery may involve additional procedures and charges.
The customer is responsible for applicable:
- Customs duties
- Import taxes
- Clearance charges
- Local taxes
- Local delivery charges
- Brokerage or handling fees
- Other government or carrier charges
These charges may be imposed by the destination country, customs authority, carrier, or other third party.
E51DEPT does not control the amount or timing of such charges.
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21. CUSTOMS & IMPORT REQUIREMENTS
Customers placing international orders are responsible for ensuring that the ordered products may legally be imported into their destination country.
Customs authorities may inspect, hold, delay, reject, or impose charges on shipments.
Customs delays are outside E51DEPT's direct control.
Where an international order cannot be delivered because the customer refuses to pay applicable customs or import charges, the customer may remain responsible for applicable shipping, return, or other costs, subject to applicable law.
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22. PREORDERS
Some E51DEPT products may be available through preorder.
Preorders may have a different fulfillment timeline from products currently in stock.
The expected fulfillment period will be communicated where applicable.
Preorder timelines may change due to production, sourcing, shipping, customs, or other circumstances.
Customers should review the specific preorder information before placing an order.
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23. OUT-OF-STOCK PRODUCTS
If an item becomes unavailable after an order is placed due to an inventory error or unexpected stock issue, E51DEPT may contact the customer to discuss available options.
Depending on the circumstances, this may include:
- Replacement with an available item;
- Waiting for a restock;
- Cancelling the affected item; or
- Processing an eligible refund.
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24. WHOLESALE & BULK ORDERS
Wholesale and bulk orders may require separate shipping arrangements.
Shipping costs, fulfillment timelines, minimum quantities, and delivery methods may differ from standard retail orders.
Customers placing wholesale or bulk orders should confirm the applicable shipping terms before payment.
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25. MULTIPLE PRODUCTS IN ONE ORDER
If an order contains multiple products, E51DEPT may dispatch the products together or separately depending on:
- Product availability;
- Location;
- Warehouse or stock location;
- Preorder status;
- Courier arrangements;
- Operational considerations.
Where separate shipments are required, customers will be informed where reasonably practicable.
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26. PUBLIC HOLIDAYS & WEEKENDS
Orders may take longer to process or deliver during weekends, public holidays, major promotional periods, and periods of unusually high demand.
Delivery schedules depend partly on the operating hours and availability of the relevant courier or delivery provider.
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27. EVENTS OUTSIDE OUR CONTROL
E51DEPT is not responsible for delivery delays caused by circumstances outside our reasonable control, including but not limited to:
- Severe weather
- Natural disasters
- Traffic disruptions
- Public emergencies
- Strikes
- Courier disruptions
- Government restrictions
- Customs delays
- Border restrictions
- Technical failures
- Security incidents
- Unexpected supply-chain disruptions
- Other force majeure events
We will make reasonable efforts to communicate significant disruptions where practicable.
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28. DELIVERY COMMUNICATIONS
E51DEPT may contact customers through the information provided during checkout for purposes including:
- Order confirmation
- Dispatch updates
- Delivery coordination
- Address verification
- Delivery problems
- Return or exchange coordination
- Customer support
Customers should ensure their contact information remains accurate.
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29. DELIVERY FRAUD & SECURITY
Customers should be cautious of messages claiming that an E51DEPT package requires an unexpected payment, address verification, customs payment, or other urgent action.
Do not provide banking information, passwords, PINs, authentication codes, or other sensitive information to unverified individuals.
If you receive a suspicious message concerning an E51DEPT order, contact us directly:
WhatsApp: +233 20 224 4050
Email: yoyoogh5@gmail.com
The Ghana Cyber Security Authority has also warned consumers about fake parcel-delivery and clearance scams that impersonate courier companies and use fraudulent links to obtain personal or payment information. (csa.gov.gh)
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30. DELIVERY PROVIDERS
E51DEPT may use third-party courier, logistics, and delivery providers.
Delivery providers are responsible for the transportation and delivery services they perform.
E51DEPT may assist customers in resolving delivery issues, but courier operations, routes, schedules, and delivery capacity may be outside E51DEPT's direct control.
E51DEPT will seek to work with appropriate delivery providers and expects applicable delivery services to comply with relevant requirements.
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31. SHIPPING COMPLAINTS
If you have a complaint concerning delivery, contact E51DEPT first so that we can review the issue and attempt to resolve it.
Customers may also have rights or complaint avenues available through applicable courier regulators or other authorities.
Ghana's Postal and Courier Services Regulatory Commission states that consumers have rights concerning service quality and effective complaint handling for postal and courier services. (Postal Services Regulator)
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32. SHIPPING & RETURN POLICY RELATIONSHIP
This Shipping & Delivery Policy should be read together with:
- E51DEPT Terms of Service
- E51DEPT Return, Refund & Exchange Policy
- E51DEPT Privacy Policy
- E51DEPT Legal Notice
- E51DEPT Default Rules & Customer Guidelines
If a specific product or promotion contains additional shipping terms, those terms may apply to that product or promotion.
Nothing in this policy is intended to remove or restrict any rights that cannot lawfully be excluded under applicable law.
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33. POLICY UPDATES
E51DEPT may update this Shipping & Delivery Policy from time to time to reflect changes to our products, delivery operations, courier arrangements, website, or applicable requirements.
The latest version published on our website will apply going forward, subject to applicable law and the terms applicable to existing orders.
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CONTACT E51DEPT